Returns & Exchanges

Due to the perishable nature of our fresh-baked brownies, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.

1

Document the Issue

If your brownies arrive damaged or are not what you ordered, please take clear photos of the packaging and the product within 24 hours of delivery.

2

Contact Support

Email our customer care team with your order number and the attached photos to initiate a review of your request.

3

Resolution Review

Our team will evaluate your claim and respond within 1-2 business days to confirm if a replacement or credit is eligible under our freshness guarantee.

4

Receive Your Treats

Once approved, a fresh batch of brownies will be expedited to your doorstep or a digital credit will be issued to your account for future use.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing